Last Updated: May 1, 2024

1. Introduction

Dubai Skyline Experiences ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at dubaiskylineexperiences.com, including any other media form, media channel, mobile website, or mobile application related or connected to it (collectively, the "Site").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you register on the Site, express an interest in obtaining information about us or our products and services, participate in activities on the Site, or otherwise contact us. The personal information we collect may include:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Billing information (credit card details, billing address)
  • Demographic information (country of residence)
  • Preferences and interests related to our services

Automatically Collected Information

When you visit our Site, we may also collect certain information automatically from your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Device type
  • Pages you visit on our Site and how you interact with the content
  • Time and date of your visit
  • Referring website address

This information is primarily needed to maintain the security and operation of our Site, and for our internal analytics and reporting purposes.

3. How We Use Your Information

We may use the information we collect from you for various purposes, including to:

  • Facilitate account creation and authentication
  • Process transactions and send related information including confirmations and receipts
  • Send administrative information to you, such as changes to our terms, conditions, and policies
  • Fulfill and manage your orders for our services
  • Respond to your inquiries and provide customer support
  • Send you marketing and promotional communications (if you have opted in)
  • Personalize your experience on our Site and deliver content relevant to your interests
  • Develop and improve our Site, products, and services
  • Monitor and analyze usage trends and activities
  • Detect, prevent, and address technical issues or fraudulent transactions
  • Comply with our legal obligations

4. Disclosure of Your Information

We may share your information in the following situations:

Business Partners and Third-Party Service Providers

We may share your information with our business partners and third-party service providers who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Venue Partners

To fulfill your booking, we may share necessary information with our venue partners who provide the rooftop pool, breakfast, or other skyline experiences you have purchased.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena.

Protection of Rights

We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

5. Cookies and Other Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

We use the following types of cookies:

  • Essential cookies: These cookies are necessary for the Site to function properly and cannot be switched off in our systems.
  • Performance cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site.
  • Functional cookies: These cookies enable the website to provide enhanced functionality and personalization.
  • Targeting cookies: These cookies may be set through our Site by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

6. Third-Party Websites

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

8. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United Arab Emirates and choose to provide information to us, please note that we transfer the data, including personal data, to the United Arab Emirates and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

9. Your Data Protection Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate personal information
  • The right to request deletion of your personal information
  • The right to object to processing of your personal information
  • The right to request restriction of processing your personal information
  • The right to data portability
  • The right to withdraw consent

To exercise any of these rights, please contact us at the information provided in the "Contact Us" section below.

10. Children's Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: info@dubaiskylineexperiences.com
  • By phone: +440267506996
  • By mail: Studio 37o, Adams Camp North Isabel, SW15 4AF